Delivery Information

Order Processing

  • Dispatched within 1–2 working days.
  • Orders ship Monday–Friday from our European warehouse.
  • Most orders leave the next business day after purchase.

Europe Shipping

Method Price Delivery Time
Economy Shipping €9.99 4–14 working days
DPD €15–19 3–5 working days
DHL Express €35–40 1–2 working days

Free Tracked EU Delivery on orders over €100 (via DPD, 3–5 working days).

International / Non-EU Shipping

Method Price Delivery Time
Economy Shipping €9.99 4–21 working days
FedEx €14.99 4–6 working days
DHL Express €35–40 1–2 working days

Free Tracked International Shipping on orders over €100 (via FedEx, 4–6 working days).

Economy shipping is tracked and delivered via your national postal service.

Remote Areas

Deliveries to remote addresses may include a €20 surcharge as per carrier's location list.

Customs, Duties & Import Fees

  • We ship on a Delivered Duty Unpaid (DDU) basis.
  • You are responsible for paying any import taxes or duties at delivery.
  • Unpaid customs issues resulting in returns will incur deductions from refunds.

Order Tracking

  • You will receive a tracking number via email after your order ships.
  • Track through:
    • FedEx
    • USPS

Returns & Exchanges

If Your Item Is Incorrect or Damaged

  • We’ll replace it or refund you (including original shipping).

Changed Your Mind?

  • Returns and exchanges accepted within 30 days.
  • Items must be unused and in original packaging.
  • Return and reshipping costs are the customer's responsibility.

Defective Products

  • Contact us for support—even if you purchased from another retailer.

How to Make a Return

  1. Email us at [email protected] for an RMA number.
  2. Write the RMA clearly on the return package.
  3. Include a note with your name, contact info, and return reason.
  4. Pack the item securely in original or appropriate packaging.
  5. Mark the customs form as "Returned Goods" with a zero value.

Refunds: Processed to the original payment method. Refunds may take 1–2 billing cycles. Store credit provided for third-party purchases.