Get Information Regarding the Delivery Process of Earmorstore.com
General Shipping Policies
EUROPE SHIPPING
We aim to dispatch all orders within 1-2 working days, usually all placed orders are shipped next working day from warehouse located in Europe. Our service is available Monday – Friday.
Price
Timing
Economy Shipping*
9.99 €
4-14 working days
DPD
15-19€
3-5 working days
DHL Express
35-40€
1-2 working days
Free Tracked EU Delivery On All Orders Over €100! (Shipped by DPD on a 3-5 working day tracked service).
INTERNATIONAL / NON-EU SHIPPING
We aim to dispatch all orders within 1-2 working days, usually all placed orders are shipped next working day from warehouse located in Europe. Our service is available Monday – Friday.
Price
Timing
Economy Shipping*
9.99 €
4-21 working days
FedEx
14.99
4-6 working days
DHL Express
35-40€
1-2 working days
* Economy shipping - Shipping by post office with tracking number. Do CoVi19 virus problems some time can delay orders.
Free Tracked Delivery On All Orders Over €100! (Shipped by Fedex on a 4-6 working day tracked service).
REMOTE AREAS
International/non-EU customers only.
Please note that we have a 20 EUR charge for orders which contains with a postcode from our carriers Remote Areas list.
CUSTOM TAXES AND DUTIES
Earmorstore operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order.
Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Earmorstore.com due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier.
Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange reques
ORDER TRACKING
Once your order has shipped, you will receive an email with tracking information. The following applies:
EARMORSTORE is consistently recognized for its customer loyalty and we are committed to 100% user satisfaction.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
To allow sufficient time to field test our gear in the environment of your choosing, if you find a newly purchased product unsatisfactory for any reason we will accept it back within 30-days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
Defective Products:
If you ever experience an issue with a EARMOR product at any time, regardless of where it was purchased, please contact us directly and we’ll do everything reasonable to help you.
How to Make a Return:
To make a return, please take the following steps:
BEFORE returning any products, please contact us [email protected] first to receive an RMA number (Return Merchandise Authorization) and prominently write it on the outside of the package. Packages will not be accepted without an RMA.
Include a note with your name, shipping address, phone number and email, RMA number, and reason for the return (including, if applicable, information about the firearm, ammunition, and usage environment for defective returns). Do not send ammunition.
Wrap the item with quality padding and place in the original packaging or in an appropriate box for shipping.
All refunds will be applied to the credit card used for the original purchase or, if the product was purchased elsewhere, store credit will be issued. You should allow one to two billing cycles for the refund to appear on your statement.
Please mark "Returned Goods/Merchandise" option with no (zero) value when filling the Customs Declaration Form.
