Delivery Information
Order Processing
- Dispatched within 1–2 working days.
- Orders ship Monday–Friday from our European warehouse.
- Most orders leave the next business day after purchase.
Europe Shipping
| Method | Price | Delivery Time |
|---|---|---|
| Economy Shipping | €9.99 | 4–14 working days |
| DPD | €15–19 | 3–5 working days |
| DHL Express | €35–40 | 1–2 working days |
Free Tracked EU Delivery on orders over €100 (via DPD, 3–5 working days).
International / Non-EU Shipping
| Method | Price | Delivery Time |
|---|---|---|
| Economy Shipping | €9.99 | 4–21 working days |
| FedEx | €14.99 | 4–6 working days |
| DHL Express | €35–40 | 1–2 working days |
Free Tracked International Shipping on orders over €100 (via FedEx, 4–6 working days).
Economy shipping is tracked and delivered via your national postal service.
Remote Areas
Deliveries to remote addresses may include a €20 surcharge as per carrier's location list.
Customs, Duties & Import Fees
- We ship on a Delivered Duty Unpaid (DDU) basis.
- You are responsible for paying any import taxes or duties at delivery.
- Unpaid customs issues resulting in returns will incur deductions from refunds.
Order Tracking
- You will receive a tracking number via email after your order ships.
- Track through:
- FedEx
- USPS
Returns & Exchanges
If Your Item Is Incorrect or Damaged
- We’ll replace it or refund you (including original shipping).
Changed Your Mind?
- Returns and exchanges accepted within 30 days.
- Items must be unused and in original packaging.
- Return and reshipping costs are the customer's responsibility.
Defective Products
- Contact us for support—even if you purchased from another retailer.
How to Make a Return
- Email us at [email protected] for an RMA number.
- Write the RMA clearly on the return package.
- Include a note with your name, contact info, and return reason.
- Pack the item securely in original or appropriate packaging.
- Mark the customs form as "Returned Goods" with a zero value.
Refunds: Processed to the original payment method. Refunds may take 1–2 billing cycles. Store credit provided for third-party purchases.