EUROPE SHIPPING
- We aim to dispatch all orders within 1-2 working days. Typically, all orders placed are shipped the next working day from our warehouse located in Europe. Our service operates from Monday – Friday.
- Economy Shipping: €9.99 | 4-14 working days
- DPD: €15-19 | 3-5 working days
- DHL Express: €35-40 | 1-2 working days
- Free Tracked EU Delivery On All Orders Over €100! (Shipped by DPD on a 3-5 working day tracked service).
INTERNATIONAL / NON-EU SHIPPING
- We aim to dispatch all orders within 1-2 working days. Typically, all orders placed are shipped the next working day from our warehouse located in Europe. Our service operates from Monday – Friday.
- Economy Shipping: €9.99 | 4-21 working days
- FedEx: €14.99 | 4-6 working days
- DHL Express: €35-40 | 1-2 working days
- Note: Economy shipping involves shipping by the post office with a tracking number. Due to ongoing challenges with the CoVi19 virus, there can sometimes be delays.
- Free Tracked Delivery On All Orders Over €100! (Shipped by FedEx on a 4-6 working day tracked service).
REMOTE AREAS
- For International/non-EU customers only: Please be aware that there is a €20 charge for orders delivered to postcodes on our carriers' Remote Areas list.
CUSTOM TAXES AND DUTIES
- Earmorstore operates on a Delivered Duty Unpaid basis. This signifies that all outstanding import duties, clearance fees, brokerage fees, or other charges are to be settled by the customer upon delivery. We recommend contacting your local customs authority for specifics.
- Any parcels returned to Earmorstore.com due to unpaid customs charges or missed emails from customs or the carrier will see the customer held fully responsible. All relevant postal charges, return shipment fees, customs charges, and handling fees will be subtracted from any refund or exchange request.
ORDER TRACKING
- Post-shipment, an email containing tracking information will be sent to you.
- FeDEx tracking
- USPS tracking
RETURNS & EXCHANGES POLICIES
New Products:
- We pride ourselves on customer satisfaction. If you receive an incorrect or damaged item, we are committed to rectifying the issue. We will either replace it promptly or refund the merchandise price, including shipping and handling fees.
- For any unsatisfactory products, we offer a return or exchange within 30-days of receipt. Note that in both cases, return and/or redelivery charges will be borne by the customer.
Defective Products:
- If you ever encounter an issue with any EARMOR product, regardless of the point of purchase, kindly reach out to us directly, and we’ll do our utmost to assist.
Making a Return:
- BEFORE initiating a return, contact us at [email protected] for an RMA number (Return Merchandise Authorization). This RMA must be clearly written on the package exterior. Packages without an RMA won't be accepted.
- Include a note detailing your name, shipping address, phone number, email, RMA number, and the reason for return.
- Ensure the item is securely wrapped and placed either in the original packaging or a suitable shipping box.
- Refunds will be processed to the original purchase card. If the product was acquired elsewhere, store credit is provided. Refunds might take one to two billing cycles to reflect on your statement.
- For customs purposes, select "Returned Goods/Merchandise" with a zero value when completing the Customs Declaration Form.
